Sewer replacement jobs require excellent listening skills as you are expected to understand your client’s exact needs. Being a good listener allows the customer to feel comfortable in starting a new relationship with you. After all, our sewer repair contractors understand that a customer has the potential to be a reoccurring and a referring customer for years to come. When you start every new customer contact with this in mind you will increase your close ratio. No doubt time is money so invest the right amount of time in to your potential new customer, it will be worth it in the end.

When customers decide to replace sewer line they will have a lot of questions. Be prepared to answer them all thoroughly. It may seem redundant, however, to the new customer they need to understand the entire process from start to finish. So be patient and have s certain degree of empathy towards your new sewer repair customer.

The more you practice these simple steps and exercises the better your chances at retaining your client base for years to come. Moreover, satisfied clients refer you to their family, friends and neighbors.

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